Cheesed off by turbo-listers...

Midge

Super Moderator
Staff member
I just had to put this somewhere :mad: - I'm sure I'm not the only one this has happened to... With turbo-listers I mean people who have more than one item of the exact same vintage thing, and of course, because it goes faster, the photograph only one item and use that photo for every listing. But we all know, used/worn vintage things are never one thing quite the same as the other one...

The first time this happened to me with a 1950s corsage on etsy, bought from a seller who seemed to be selling only vintage underwear. She must have tons of it. The thing really wasn't expensive, so I took the chance to buy something online which normally I would like to try on first before buying. So the corsage was far from perfect, with green stains from the metal showing through and other discolorations from wear. The one in the photo had been perfect. I wrote to the seller, she apologized and admitted, she had so much stuff that she always used the same pic if she had the exact item again, and that she had probably not inspected this one carefully enough, or she wouldn't have sold it at all (let's just say, she didn't inspect it at all, because it's all easily enough visible :horny:). She gave me a full refund, so that was that.

Now this has happened to me again. I have this vintage Coach handbag that I've already shown in pics, which I found on Etsy. My mother saw it and fell in love with it too - it really is a nice size and roomy, without being too big, and the construction is quite sturdy. So I had this idea to hunt another one down for her and make it my Christmas present. After searching Etsy (where everything was in not good enough condition or the wrong color), I turned to Ebay and found one that looked about the same as mine shape-wise - a little bit of patina, some gentle signs of wear, but nothing that wasn't good, and in plus, it still had the hangtag - it was shown in the pic and mentioned in the text. This seller has super feedback and seems to sell only vintage handbags. So far so good, I won the auction and the bag arrived within a few days. Only it wasn't the bag in the photo. Yes, same model, same serial number, but not that particular bag. It's actually nicer, looking as good as new, and nicer than my own, but the hangtag isn't there. I admit, my mom won't care about the hangtag, and would probably take it off anyway, so in the end I got the better deal than was shown in the photo. Price-wise it was worth it. No question.

But it's about the principle of honesty and it just cheeses me off that this has happened to me again. I'm not sure yet what to do about feedback in this case. Give good feedback but add a comment saying she didn't use the right picture? I have written to her, stating pretty much what I wrote here. I just wanted her to know that some people do not appreciate tactics like this one, even if the merchandise is ok.

Would love to hear your thoughts on this...

Karin
 
Ok - got the most incredibly angry reply from the seller. I do not see that she has to be so angry and threaten me - after all I have not been threatening her, and my message wasn't angry. Just stating the facts... Here's what I got:

It is the same bag. I personally recondition the bags when they are sold. I am so surprised you would accuse me of this! I happen to work 12-16 hours a day on these bags. Everyone buying a bag from me receives the bag seen in the picture. I consider this a labor of love, restoring them to as close to their original state as possible. I am sorry you have had some bad experiences, but find your accusation very offensive. I expect an apology, as well as positive feedback. If I don't receive both, I will report you to eBay!!!

Those last two sentences are incredible, aren't they? She's threatening me to give good feedback! I can't help thinking that she knows exactly that I am right (otherwise why should she write such an angry message - if she were in the right, she had better write why there are those differences) :mad:.

Has this happened to anyone here before?

Karin
 
I haven't had the switcheroo thing happen(that I know of), but I would report anyone who makes feedback related threats, ebay frowns upon feedback extortion. I'm not even sure what she could report you for? Asking if it's the same bag? :wacko:
 
Aha, bait and switch. Never heard that term before. I've been on ebay over 10 years, and have 100% positive feedback as seller and buyer, but I've always just been the occasional ebay user and have usually been lucky - nice buyers, nice sellers, no big trouble, so I'm not even really familiar with what can be done and what not. My friend who sells a lot together with her mother says the seller can't even give me bad feedback - so I'm not afraid. But reporting her is a good idea, thanks!

Karin
 
Ok, just checked. She gave me feedback, but deigned not to reply to my message, asking once more where the hangtag was then if was supposed to be the same bag. Anyway, she calls me rude in her feedback comment, so I have commented that. I gave her good feedback (since the actual bag IS good), but rated the item description and communication as poor, and commented that the picture had been different and that the seller's reply had been "not nice" - so I was still being quite nice! Trouble is, there is so little room in those feedback comments, it's really difficult to get anything across. I will report her re. feedback extortion - that is a good idea. I really didn't know that one could do that.

Karin
 
She is also not allowed to give you negative feedback disguised as positive, which she did by calling you rude in the comment. ebay will remove her comment if you report it.
 
I had a bad "bait and switch" experience the other day - I went to meet a Persian/Turkish Van kitten and they showed me a short haired moggy, so I've been feeling wary of people who do not sell you what they say they are selling, but after calming down I don't think your seller is doing this - she's probably just lazy, and kept the hang tag so she can put it on another item. I still thing she should send it to you, but once you've gone through the feedback I guess it's over.

I do agree that she should change her feedback: she's not a nice woman.
 
What an awful seller.

ebay will remove her comment if you report it.

I have done this (I was also called rude in 'positive' feedback! - it was the silk/polyester nightdress situation I mentioned in another thread). I did it using live chat help from Ebay. Not only do they remove it, the seller gets penalised in some way.

You know I think it would be okay to use the same photo if you have lots of the same bag, as long as you were really explicit about it in your listing, and give a description of anything particular to the bag being sold (like "this one doesn't have a hang tag!"). It's the deception that is the problem.

. I'm not even sure what she could report you for? Asking if it's the same bag?
Quite.
 
Well, I got an answer back from the seller, saying she took the hangtag off for the cleaning and forgot it - and that she is sending it to me. We'll see. Still, the whole thing feels strange. Why did she not even react re. the hangtag in her first message? Am still not convinced the bag is the same, as I do not think that can make that mark (though it was small) that was showing in the photo go away. The bag I have here is totally smooth in that spot without a trace of wear. Surely you can do a lot with real leather, condition it etc., but there are still limits... And why would she post a picture of the bag in the auction before she reconditioned it as she calls it?

Karin
 
Karin...not to excuse the seller; her people skills clearly need polishing!!!...but I'm listing a few things on eBay currently (not clothes) and the sellers are made paranoid by the venue. People are constantly being kicked off, all their auctions cancelled w/out warning (they just disappear), horror stories abound about buyers demanding partial refunds, pulling scams, Paypal holding people's money for 21 days...it goes on and on. And between the economy and eBay's bad attitude, nobody can make a buck. That said, most people are lovely; I've spent zillions there with hardly ever a problem.
 
@Maryalice - I didn't know it was so bad. If that shop was her principal way of income (which I don't know if it is), then I could understand that she was anxious to get good feedback only - however in that case I would expect a more professional answer from her... the whole thing just doesn't add up, however I look at it. But I am like you - otherwise I've always been lucky. I've bought things from China, sent others to South America - as long as my sellers and buyers had good feedback, I would do it, and it all has always worked. Since Ebay in Switzerland really is quite limited (there is another Swiss auction platform that gets a lot more business within Switzerland), I have even sold on Ebay Germany and Ebay US, depending on the item and where it would probably get the most interest.

Karin
 
Karin, I have some extra Coach hangtags....I would be happy to send you one if I have a matching tag.
What color is the bag...could you possibly post a picture so I can try to find the correct color. What color metal does it have, gold or silver?
 
i wouldn't dream of using the same picture!! in fact i often change the pictures for the same item if i relist or if it hasn't gotten much attention after a few weeks
 
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