Return policy?

Moonchild

Moonchild

Registered Guest
Hi!
This question is directed more to people with a store or have had one.

Yesterday a woman came in with some pants she got as a gift, from my store. Unfortunately, I couldn’t do much about it, as there was no pricetag on the pants or receipts.

This is of course my fault, as I remove every pricetag to store them for inventory management.
And I have yet to have a machine that prints receipts. AND.. The buyer didn’t mention that it was a gift (which shouldn’t be necessary, but in this case, it could’ve been great)

I was suddenly in a situation where I didn’t really know what to do. I haven’t really made a policy for my physical store.

What should I do in the future?
If someone buys an item, doesn’t ask for receipt (I can still send them through E-mail or SMS) and comes back..

What would you do? What is your system?

Thank you!
- Moonchild
 
I have never had a physical shop, so can’t weigh in on that. But my initial reaction is that you might want to rethink your tagging system. Unless they are very memorable pants, how can you know they came from your store? And if they did come from your store, how can you know they were purchased as opposed to lifted?

I have shopped in stores where they had a two part tag - one part torn off for the shop owner’s records, and the second part left attached to the item. Having that part of the tag still attached was also required for a return to prove that the piece hadn’t been “borrowed” for wearing.
 
When I had my shop, I had a no returns or exchanges policy. Without it I would have been getting returns after someone wore an item for an event, photo shoot etc.
Others may have been more lenient, but some view vintage as being a wear once and return type of item. I had a large sign at my check out staing my polices.

I also gave a hand written receipt that I had a copy of for my references. A simple inexpensive receipt book works well. And I gave it with All purchases.

And the two part tags work well.
Good luck
 
You must log in or register to reply here.
Back
Top