Good afternoon everyone (or Good evening to those of you joining us in the UK and Europe) (or insert snappy title later!) Wow, the shoe workshop was fantastic, and certainly a tough act to follow! For the next week we will be addressing a number of topics. The synposis is as follows according to our calendar: The holiday selling season is fast approaching and with all the buying and selling going on, it helps to polish up on your service skills. Chris will be addressing various areas including, steps to take before losing your cool, customer follow up - after the inquiry, after the sale, after the shipment, tips for buyers to get the most out of their holiday buying sprees and much more! The intent of this little exercise is two fold: 1) A "getting back to basics". Fall and Winter is a busy selling season and everything is rush,rush. rush it helps if we slow down for just a minute and make sure that we have all of our ducks in a row....from stock control, to remembering to include all pertinent information to prevent customers from scratching their heads, to preventing accidental damage and misplacement....or losing control of your sale. Whether you are a brand new seller wanting a good foundation, or are an old pro "sharpening the saw," there is something for you. Let's work smarter not harder!! 2) We will also discuss the other half of the "Team"....for which there would be no sale at all....the buyer. For the buying process.. we will discuss some "last minute flight checks" before you start shopping from effectively communicating with sellers....being thorough, and such information as what it means to "compare item to similar garments that fit you.". We will go to our closets and learn first hand how to translate "flat measurements" into "could it fit me or not?" Also, we will look at payment methods, red flags, when to ask for more information and when to just keep looking. I say "We" not because I enjoy speaking in the 2nd person plural but because I expect to learn a lot from the questions that are posed as well. There will be a few interactive exercises so you can play the home game version too. (I bet that sounds curious)... Now that this is all out of the way, I suppose I best introduce myself. I am Chris Mastrangelo who most of you know. I have been selling on ebay for 1 1/2 years specializing in vintage accessories, and have since branched out into vintage clothing. I have experience in many design areas, but the experience that most relate to this workshop is my background in customer service, productivity, and project management. I have performed top to bottom customer service audits on shops, worked closely with fortune 500 and startup clients on image management. Hopefully, that experience will be put to some use!