no, they are not completely different... if I ordered a cookie jar and it arrived cracked? I would contact the seller about it ~ just as if i received a garment that wasn't clean? I would CONTACT the seller about it. i would NOT jump to the conclusion that because i received a cracked cookie jar from one seller from Ruby Lane, that ALL cookie jars from ALL Ruby Lane sellers would arrive cracked, that is ridiculous. The same with a dirty garment ~ i would NEVER assume the rest of the garments from Ruby Lane would be in that condition, HOWEVER I WOULD probably not order from that PARTICULAR clothing seller, just as i would not order from that particular cookie jar seller, either.