Ruth, your unfortunate story reminds me of a seller at the antique mall where I have a booth. They have two acetate scarves in there, labeled acetate, and have price tags that say, "vintage silk scarf." Yes, they're vintage, but no, if you'd read the label, you'd see they're NOT silk. And they have a 1970s' woven poly blouse labeled "silk blouse," which it clearly isn't. There is no fabric label, but I can tell by looking at it, and verify it by feeling it. When I pointed this out to a staff member at the mall, she said, "Well, silk's a generic term these days; people just use it to describe a silky feeling fabric." WTH? Not in my world, they don't. It annoys the hell out of me. Your seller, Ruth, should have immediately offered a eturn for full refund. Silk is not polyester, and especially when there was a tag saying it wasn't silk--yeah, I guess maybe she should have looked at the label before listing it.
I love your "steps" of ignorance--you are so right....
I once had, not one, but TWO, sellers on eBay sell me ice skates that they described as leather. Even after taking the time to message them, and ask them were they 100% sure they were real leather, and that I HAD to have leather, both assured me they were. Well, I got the first pair, and it was labeled, "100% Vinyl, made in China." So, when I took it up with the seller, he got mad at ME and was going to give me a hard time until I told him I'd report to eBay that I asked ahead of time and even though there was a label in them stating they were vinyl, he told me they were leather. So, I returned them and got all my money back, including shipping both ways. But he still thought I was being difficult! Then I ordered a second pair, since I had to return the first ones. Ordered from a different seller, explained again that I needed leather, and that I had just gotten a pair that weren't, etc., etc. Guy says, Oh, yes, they're leather. I buy them, they come, and leather they are not! Well, he was contrite and admitted he just didn't know. I told him I expected a full refund, including shipping, and he started to give me a hard time. Next thing I know, he writes me saying that he called eBay to find out what he should do, and they told him the same thing--full refund including shipping both ways.