Thanks Anne: it was horrible. Good test of what you're like in a crisis though! As you know, I always aim to be diplomatic and put the customer first but I was so upset that I snapped at her friend for being so foolish. My words weren't terribly harsh but she burst into tears - and all my customers fled the shop! We live and we learn - now I can keep a cool head through harder situations. When you have a shop, you have to stay in control at all times, of everything that happens in it! I've seen side zipper dresses with centre back zippers added later - and of course, if you sew, it's not hard to move the opening to a place you'd prefer it to be. As I have "filled out" (as our grandmothers used to say), my wardrobe has undergone many changes. It's one of the things that interests me - I used to step into dresses, but you reach a point where it's easier to put them over your head. I live in fear of getting stuck in a vintage dress, and have done so many times so now I'm good at getting my customers out of them too, although I generally measure them and will only let them try on if the numbers are right.